Technical Advice FAQs

If you’re using an Internet Service Provider (ISP) that has its own software, for example AOL, MSN, or Compuserve, simply launch your software to access the Internet as usual. Then, minimize your ISP’s window and launch Internet Explorer (IE) on top of the ISP’s window. Then, log onto our testing Web site from the Internet Explorer window.

We recommend that you use Internet Explorer (IE) Version 5.5 or above with 128-bit encryption. To check the version of your Internet software, launch IE. Click the Help menu and select “About Internet Explorer.” A dialog box will appear, displaying the version of IE you’re using.

If you are using IE Version 6.0, it may not be set to accept cookies. To accept cookies, launch IE and click the “Tools” menu. Select “Internet Options” and then select the “Privacy” tab. At the bottom of the window, click “Edit.” Type www.catglobal.com and click “OK” to add it. Close IE and then re-launch IE. Then log onto our testing Web site again.

We recommend Netscape Version 6.0 or above or Mozilla FireFox. To check the version of your Internet software, launch Netscape. Click the Help menu and select “About Netscape.” A dialog box will appear, displaying the version of Netscape you’re using. If you know you need to upgrade, simply visit Netscape to get the most recent version.

You can create a new candidate account if you plan to take a test that the test sponsor offers to the public. To create a new candidate account, click “Create Account” located on the right column of our testing Web site. If you plan to take tests that your test sponsor designated as “private” test programs, contact the test sponsor to have them create an account for you.

Some programs have registration and log-in procedures that are unique to their program.

If you are interested in the following testing areas use the links provided to access detailed log-in information for the following programs:

• APA
• APICS
• BellSouth

Make sure you have the correct ID and password and log in again. Our testing Web site IDs and passwords are not case sensitive. If you have forgotten your ID or password, click “Lost Password” located on the right side of the our testing Web site under “USER INFO.” Complete the required information, and click “OKAY.” Your ID and password will be emailed to you.

If you lose your ID or password or suspect that someone has obtained them, contact our support staff or the test sponsor immediately. It’s wise not to share your ID or password with anyone.

Promissor takes every precaution to protect your personal information. To access the Promissor testing Web site welcome page, you must enter your user ID and password. We store this information in our database in an encrypted format. If you do not share your personal information with anyone, no one will be able to access your information. When you log onto our testing Web site, we use Secure Sockets Layer (SSL) encryption.

• Secure Sockets Layer (SSL) protocol ensures that your connection and information are secure.
• Our 128-bit encryption makes your information indecipherable as it passes over the Internet.
• Automatic log out if you are inactive on our Web site for more than 20 minutes.

Check with your technical staff to find out if your organization is using firewall software. Make sure as well that you don’t have firewall software installed on your computer. This software can block your computer from accepting cookies. Our Web site uses the Secure Sockets Layer (SSL) protocol to ensure that your connection and information are secure from outside intrusion. Also make sure that you are not blocking port 443, which is needed for SSL.